Return & Refund Policy
Return & Refund Policy
Baja Racing Parts is a California retailer of automotive and off-road products made by other companies. Products may ship directly from manufacturers or distributors. Start every return with us, even when a supplier shipped your order.
Return eligibility
Request a voluntary return within 30 calendar days after delivery. Items must be unused, uninstalled, unmodified and complete, with original packaging, hardware, instructions and accessories. Inspect fitment and condition before installation. Damage, defects, incorrect shipments and legal remedies are handled separately and are not automatically excluded because a product has been installed.
Get authorization first
Email sales@bajaracingparts.com with your order number, part number, reason and relevant photos. We will provide return authorization, the correct destination and a shipping deadline. Different items may need separate authorizations and addresses. Do not send products to our business address or a manufacturer without instructions. Keep tracking and proof of shipment.
Costs and refunds
For an eligible change-of-mind or customer selection return, a 10% restocking fee applies to the returned merchandise price, excluding tax and shipping. You pay return shipping; original outbound shipping is not refundable for voluntary returns. We will tell you the expected deductions before you send the item. We do not impose a restocking fee or charge return shipping for a verified incorrect shipment or product damaged on arrival. Applicable legal rights control in other cases.
After the designated receiving facility inspects the return, we will notify you of approval or explain any proposed rejection or adjustment. We issue approved refunds to the original payment method within 10 business days after receipt and inspection. Your payment provider may take additional time to post the credit. Exchanges require authorization and availability.
Custom and final-sale products
Custom-made, made-to-order or final-sale products are excluded from voluntary returns only when that restriction was clearly disclosed before purchase. A product being drop-shipped does not by itself make it nonreturnable. These exclusions do not eliminate remedies for defects, misdescription or other rights required by law.
Damage, missing items and incorrect parts
Contact us promptly with photos of the product, packaging, shipping label and packing slip. Keep all packaging and avoid installation until we respond. Please report within 7 days when possible so we can act quickly with the supplier and carrier; this request does not limit applicable statutory rights. A defective item may qualify for a return, replacement or manufacturer warranty claim depending on the circumstances.
Cancellations
Contact us immediately to request cancellation. We will check the supplier’s status; a shipping label alone does not establish whether a package can still be stopped. Once an order has shipped, the return process normally applies. Custom production restrictions must be disclosed before purchase. Delay-related cancellation and refund rights described in our Shipping Policy remain available.
Questions and legal rights
Contact sales@bajaracingparts.com. This policy does not limit rights or remedies that cannot be excluded under applicable law.